Education & CPD

Strategies for Managing Conflict


* These prices include online discounts - prices may be higher if booked over the phone or in person.

add to basket or download application form   Contact the PDC on 01 664 0641
  •   Date: Thursday, 16 November 2017
  •   Registration: Thursday, 16 November 2017 09:45
  •   Start: Thursday, 16 November 2017 10:00
  •   End: Thursday, 16 November 2017 16:30
  •   Location: PDC Centre, Irish Nurses and Midwives Organisation, Whitworth Building, North Brunswick Street, Dublin 7


Conflict in the workplace can be incredibly destructive to good teamwork.   Managed in the wrong way, real and legitimate differences between people can quickly spiral out of control.  Conflict is not necessarily destructive; managing conflict effectively may result in positive outcomes such as new ideas and initiatives and the development of positive communication, active listening and problem solving skills.  Developing and maintaining positive relationships and the ability to deal with difficult people and situations is essential within today’s diverse workforce. Therefore, it is important that nurses and midwives have the knowledge, skills and confidence to be able to intervene at an early stage to resolve conflict situations before they escalate.  The course takes a very practical approach utilising a blend of group work, self-evaluation and case-study based discussion.
  • Thursday, 16 November 2017

  • 09:45
  • 10:00
    Welcome, Introduction & Programme Objectives
  • 10:20
    What is Conflict? Overview, Sources, Personal Responses to Conflict, Conflict Management Style, Identifying impact of different conflict styles. Self-regulation questionnaire and exercise.
  • 11:30
  • 11:40
    Approaches to Managing Conflict Formal procedures / policies and Informal / relationship building
  • 12:30
    Case Study and discussion
  • 13:00
  • 13:30
    Importance of Communication Listening and questioning skills, Non verbal language, Assertiveness, Influencing People, Exercise
  • 14:15
    Conflict Management Understanding five conflict management strategies and when to use them, Managing the on-going situation
  • 15:00
    Skills for Resolving Conflict • The win/win approach • Creating co-operative power. Introduction to negotiation and mediation • Managing your emotions • Case Study and discussion
  • 16:00
    Questions and Evaluations
  • 16:30
  •   Location: PDC Centre, Irish Nurses and Midwives Organisation, Whitworth Building, North Brunswick Street, Dublin 7
Reading List

For access to any of the references below, please contact the library. e:, t: 01 6640614

  1. Duddle, M. & Boughton, M., (2007) Intraprofessional relations in nursing, Journal of Advanced Nursing, pp.29-37..

  2. Ellis, P. & Abbott, J., (2012) Strategies for managing conflict within the team., British Journal of Cardiac Nursing, pp.138-140.

  3. Westwood, C., (2010) Managing difficult behaviour, Nursing Management, pp.20-21..

  4. Lindy C;. & Schaefer F., (2010) Negative workplace behaviours: an ethical dilemma for nurse managers., Journal of Nursing Management, pp.285-92.

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