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Education & CPD

Online - Master Your Communication Skills


* These prices include online discounts - prices may be higher if booked over the phone or in person.

add to basket or download application form   Contact us on 01 664 0618
  •   Date: Tuesday, 15 October 2024
  •   Registration: Tuesday, 15 October 2024 10:00
  •   Start: Tuesday, 15 October 2024 10:00
  •   End: Tuesday, 15 October 2024 13:00
  •   Location: The Education Room, Online Webinar


MASTER YOUR COMMUNICATION SKILLS When good communication is practiced, it improves client care, staff morale and working relationships. It also decreases workplace conflict caused by gaps in communication, inactive listening or cultural differences.
This online training will help you develop your interpersonal and communication skills at all levels in the organisation. It focuses on your key competencies for face-to-face and written communications to ensure you can understand what is being communicated to you; how to respond and how to communicate clearly and with purpose. Learn these practical skills to ensure more effective and impactful communications.
• Three hours online training via Zoom.
• Facility for individual exercises, group discussion and role play as appropriate.
• Training materials made available post training.
• Short break incorporated.
  • Tuesday, 15 October 2024

  • 10:00
    The 7 C’s of Communication
    Identify and remove the barriers to effective communication
    Verbal and non-verbal communication
    Overcome language and cross-cultural barrier
    Active versus Inactive Listening
    Key Listening Skills
    Barriers and obstacles to effective listening
  • 13:00
  •   Location: The Education Room, Online Webinar
Reading List

For access to any of the references below, please contact the library. e:, t: 01 6640614