Education & CPD
ONLINE - Complaints Management for HealthCare Staff (Acute or Residential HealthCare Setting)
3.0NMBI CEUs
- INMO Member Fee* : €30.00
- Non Member Fee* : €65.00 How do I become a member?
* These prices include online discounts - prices may be higher if booked over the phone or in person.
- Date: Tuesday, 10 October 2023
- Registration: Tuesday, 10 October 2023 09:55
- Start: Tuesday, 10 October 2023 10:00
- End: Tuesday, 10 October 2023 13:00
- Location: The Education Room, Online Webinar
Description
This short online programme is aimed towards the most relevant to senior nurse managers within the acute or residential healthcare settings to provide them with the key skills of communication tools to minimize the negative impact complaints can have in their workplace. Therefore, effective management of complaints is central to improve services and prioritise an open, honest and transparent health service.
Learning outcomes:
To ensure that all participants are aware of the underlying principles for effective management of complaints and comments about care and/or services from patients/clients and/or their representatives.
To ensure that all participants are aware of the procedures to be followed for effective management of complaints and comments from patients/clients and/or their representatives.
To ensure that complaints and comments are used to inform quality improvement and risk management processes within any healthcare setting.
Note: On completion of this course a certificate of attendance in a digital form and will be sent by email to each participant. Please note places are limited and must be booked in advance; you need a reliable computer and internet access and please ensure a correct email is provided when registering.
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Tuesday, 10 October 2023
- Location: The Education Room, Online Webinar
Reading List
For access to any of the references below, please contact the library. e: library@inmo.ie, t: 01 6640614