The key learning outcome for this online interactive short course will be to help participants develop the insights and skills necessary to successfully navigate their way through conflict situations and reach satisfactory solutions.
In many ways, workplaces are perfect breeding grounds for conflict. As well as our skills, we bring our individual needs, goals, ambitions, personalities, perspectives, backgrounds ..…and vulnerabilities with us into work. It is hardly surprising, then, that conflict can arise from time to time as we interact with others with their own unique take on the world. While a moderate amount of conflict can be very healthy, unresolved conflict can lead to myriad negative outcomes with dire consequences for well-being and careers.
This course will cover:
• Unpicking conflict – definitions, frequency, fallout
• Causes – the obvious and the hidden, hot buttons, and emotional illiteracy
• Our responses – constructive and destructive
• Strategies for successful conflict management
Note: On completion of this course a certificate of attendance in a digital form and will be sent by email to each participant. Please note places are limited and must be booked in advance; you need a reliable computer and internet access and please ensure a correct email is provided when registering.