Education & CPD

ONLINE - Complaints Management for HealthCare Staff (Acute or Residential HealthCare Setting)

3.0NMBI CEUs

* These prices include online discounts - prices may be higher if booked over the phone or in person.

download application form   Contact the PDC on 01 664 0641
  •   Date: Tuesday, 06 July 2021
  •   Registration: Tuesday, 06 July 2021 10:00
  •   Start: Tuesday, 06 July 2021 10:00
  •   End: Tuesday, 06 July 2021 13:00
  •   Location: The Education Room, Online Webinar

Description

This short online programme is aimed towards the most relevant to senior nurse managers within the acute or residential healthcare settings to provide them with the key skills of communication tools to minimize the negative impact complaints can have in their workplace.   Therefore, effective management of complaints is central to improve services and prioritise an open, honest and transparent health service.
 
Learning outcomes:
To ensure that all participants are aware of the underlying principles for effective management of complaints and comments about care and/or services from patients/clients and/or their representatives.
 
To ensure that all participants are aware of the procedures to be followed for effective management of complaints and comments from patients/clients and/or their representatives.
 
To ensure that complaints and comments are used to inform quality improvement and risk management processes within any healthcare setting.
 
Note:  On completion of this course a certificate of attendance in a digital form and will be sent by email to each participant.  Please note places are limited and must be booked in advance; you need a reliable computer and internet access and please ensure a correct email is provided when registering.  
  • Tuesday, 06 July 2021

  • 10:00
    Start
  • 13:00
    Close
  •   Location: The Education Room, Online Webinar
Reading List

For access to any of the references below, please contact the library. e: library@inmo.ie, t: 01 6640614