Education & CPD

Strategies for Managing Conflict


* These prices include online discounts - prices may be higher if booked over the phone or in person.

add to basket or download application form   Contact the PDC on 01 664 0641
  •   Date: Tuesday, 22 September 2020
  •   Registration: Tuesday, 22 September 2020 09:45
  •   Start: Tuesday, 22 September 2020 10:00
  •   End: Tuesday, 22 September 2020 16:30
  •   Location: The Richmond Education and Event Centre, North Brunswick Street, Dublin 7


This programme presents a practical approach for dealing with conflict. Using group work, self-evaluation and case-study based discussion, it will demonstrate the knowledge, skills and confidence needed to intervene at an early stage to resolve conflict situations before they escalate. Managed in the wrong way, real and perceived differences between people can spiral out of control. Conflict is not necessarily destructive; managing conflict effectively may result in positive outcomes such as new ideas and the development of positive communication, active listening and problem solving skills. Developing and maintaining positive relationships and the ability to deal with difficult people and situations is an essential skill for the work environment.
  • Tuesday, 22 September 2020

  • 09:45
  • 10:00
    Welcome, Introduction & Programme Objectives
  • 10:20
    What is Conflict? Overview, Sources, Personal Responses to Conflict, Conflict Management Style, Identifying impact of different conflict styles. Self-regulation questionnaire and exercise.
  • 11:30
  • 11:40
    Approaches to Managing Conflict Formal procedures / policies and Informal / relationship building
  • 12:30
    Case Study and discussion
  • 13:00
  • 13:30
    Importance of Communication Listening and questioning skills, Non verbal language, Assertiveness, Influencing People, Exercise
  • 14:15
    Conflict Management Understanding five conflict management strategies and when to use them, Managing the on-going situation
  • 15:00
    Skills for Resolving Conflict • The win/win approach • Creating co-operative power. Introduction to negotiation and mediation • Managing your emotions • Case Study and discussion
  • 16:00
    Questions and Evaluations
  • 16:30
  •   Location: The Richmond Education and Event Centre, North Brunswick Street, Dublin 7
Reading List

For access to any of the references below, please contact the library. e:, t: 01 6640614

  1. Duddle, M. & Boughton, M., (2007) Intraprofessional relations in nursing, Journal of Advanced Nursing, pp.29-37..

  2. Ellis, P. & Abbott, J., (2012) Strategies for managing conflict within the team., British Journal of Cardiac Nursing, pp.138-140.

  3. Westwood, C., (2010) Managing difficult behaviour, Nursing Management, pp.20-21..

  4. Lindy C;. & Schaefer F., (2010) Negative workplace behaviours: an ethical dilemma for nurse managers., Journal of Nursing Management, pp.285-92.

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