Education & CPD

Communicating Effectively in the Caring Environment

Awaiting Approval

* These prices include online discounts - prices may be higher if booked over the phone or in person.

add to basket or download application form   Contact the PDC on 01 664 0641
  •   Date: Wednesday, 06 November 2019
  •   Registration: Wednesday, 06 November 2019 08:45
  •   Start: Wednesday, 06 November 2019 09:00
  •   End: Thursday, 07 November 2019 16:00
  •   Location: The Richmond Education and Event Centre, North Brunswick Street, Dublin 7

Description

Quality compassionate patient care is determined by the quality of the communications between the care providers involved.  Internal communications are also critical given the complexities of the multi-cultural care givers and the challenges in the healthcare sector.
 
  • Wednesday, 06 November 2019

  • 08:45
    Registration
  • 09:00
    How perception and image are linked to your credibility
  • 10:45
    The 7 C's of Communication
  • 12:30
    Lunch
  • 13:15
    Overcome language and cultural barriers
  • 14:30
    Active versus inactive listening
  • 16:00
    Close
  • Thursday, 07 November 2019

  • 09:00
    The role of communications in patient care
  • 10:45
    Giving and receiving feedback
  • 12:30
    Lunch
  • 13:15
    Role play based on 'real life' miscommunication scenarios
  • 14:30
    How to handle patient complaints
  • 16:00
    Close
  •   Location: The Richmond Education and Event Centre, North Brunswick Street, Dublin 7
Reading List

For access to any of the references below, please contact the library. e: library@inmo.ie, t: 01 6640614