Education & CPD

Communicating Effectively in the Caring Environment

12.0NMBI CEUs

* These prices include online discounts - prices may be higher if booked over the phone or in person.

add to basket or download application form   Contact the PDC on 01 664 0641
  •   Date: Wednesday, 24 October 2018
  •   Registration: Wednesday, 24 October 2018 08:45
  •   Start: Wednesday, 24 October 2018 09:00
  •   End: Thursday, 25 October 2018 16:00
  •   Location: The Richmond Education and Event Centre, North Brunswick Street, Dublin 7

Description

Quality compassionate patient care is determined by the quality of the communications between the care providers involved.  Internal communications are also critical given the complexities of the multi-cultural care givers and the challenges in the healthcare sector.
 
  • Wednesday, 24 October 2018

  • 08:45
    Registration
  • 09:00
    How perception and image are linked to your credibility.
    A high level of self-awareness will help you communicate with a high level of competency.
    Communicating with respect for all.
  • 10:45
    The 7 C’s of Communication.
    Identify and remove the barriers to effective communication. Verbal and non-verbal communication.
  • 12:30
    Lunch
  • 13:15
    Overcome language and cultural barriers.
    Core communication skills.
  • 14:30
    Active versus Inactive Listening.
    Listening Skills. Barriers and obstacles to effective listening.
  • 16:00
    Close
  • Thursday, 25 October 2018

  • 09:00
    The role of communications in Patient Care.
    Clinical Handovers – ISBAR. Empathy and compassionate communications. Responsive behaviours towards the Elderly.
  • 10:45
    Giving and receiving Feedback.
    Criticism – its effects.
  • 12:30
    Lunch
  • 13:15
    Role Play based on ‘real life’ miscommunication scenarios.
  • 14:30
    How to handle patient complaints.
    Dealing with patient’s family complaints. Handling internal complaints.
  • 16:00
    Close
  •   Location: The Richmond Education and Event Centre, North Brunswick Street, Dublin 7
Reading List

For access to any of the references below, please contact the library. e: library@inmo.ie, t: 01 6640614